Shipping policy

At Audira.store, we aim to process and deliver your order as smoothly as possible. This Shipping Policy explains our processing times, delivery estimates, shipping costs, and tracking information.

1. Shipping Area

We currently ship orders within the United Kingdom.

2. Order Processing Time

Orders are processed from Monday to Friday, excluding UK public holidays.

Processing time: 1–3 business days
Order cut-off time: 2:00 PM GMT

Orders placed after 2:00 PM GMT may be processed on the next business day.

3. Delivery Time

After your order has been processed and dispatched, delivery usually takes:

Transit time: 5–11 business days
Total estimated delivery time: 6–14 business days

Delivery times may vary depending on your location, courier availability, and seasonal demand.

4. Shipping Cost

Standard Shipping within the United Kingdom: Free

There are no hidden shipping fees at checkout for standard UK delivery.

5. Shipping Schedule

Orders are shipped Monday to Friday.

We do not ship orders on weekends or UK public holidays.

6. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for tracking updates to appear after dispatch.

7. Delivery Delays

Although we aim to deliver within the estimated timeframe, delays may happen due to:

  • High order volume
  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete shipping details
  • Local delivery disruptions

If your order is significantly delayed, please contact us and we will help you check the status.

8. Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If you notice an address mistake, contact us immediately at:

support@audira.store

If the order has already been processed or shipped, we may not be able to change the address.

9. Lost or Missing Packages

If your tracking shows delivered but you have not received your order, please:

  • Check around your delivery location
  • Ask household members or neighbours
  • Contact the courier if available
  • Contact our support team for assistance

We will do our best to help investigate the issue.

10. Contact Us

For shipping questions, contact:

Audira.store
Email: support@audira.store
Phone: +44 151 946 1015
Address: 29 Hygeia St, Liverpool L6 2DY, UK